Hearing aid dispenser suspended on grounds of misconduct

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Hearing aid dispenser suspended

Suzanne Boyce (HAD02264) has been suspended from the HCPC Register for twelve months on the grounds of misconduct whilst employed as a hearing aid dispenser with Amplifon.

A panel of the HCPTS heard that Miss Boyce was responsible for a number of failings including not completing and / or producing paper record cards, and duplicating a previous Bone Conduction and Uncomfortable Loudness Level readings onto a client’s GOAL audiogram.

The Panel further heard that Miss Boyce was not registered with the HCPC whilst practicing as a hearing aid dispenser between August 2013 and June 2014.

Panel Chair Paul Grant commented:

“Given Miss Boyce’s lack of insight there must be a significant risk of repetition. The Panel also noted that Miss Boyce has largely failed to take responsibility for her failings, to recognize potential adverse impacts upon clients or to express remorse.”

The Panel ordered for the name of Suzanne Boyce to be suspended for a period of 12 months.

Ms Boyce was neither present nor represented at the hearing.


Notes to Editors:

1. The Health and Care Professions Council is an independent regulator set up by the Health and Social Work Professions Order 2001. The HCPC keeps a register for 16 different health and care professions and only registers people who meet the standards it sets for their training, professional skills, behaviour and health. The HCPC will take action against professionals who do not meet these standards or who use a protected title illegally.

2. The Health and Care Professions Tribunal Service (HCPTS) is the fitness to practise adjudication service of the Health and Care Professions Council (HCPC). Although it is part of the HCPC, the distinct identity of the HCPTS seeks to emphasise that hearings are conducted and managed by independent Panels which are at arm's length from the HCPC. https://www.hcpts-uk.org/aboutus/roleofhcptribunalservice

3. Full details of this hearing will be posted online here: https://www.hcpts-uk.org/hearings/listing/201709251000-final_hearing-had02264

4. Information about the HCPC’s fitness to practise proceedings can be found on the HCPC website here: www.hcpc-uk.org/complaints

5. Anyone can contact us and raise a concern about a professional on our Register. This includes members of the public, employers, the police and other professionals. For more information visit www.hcpc-uk.org/complaints

6. The HCPC currently regulates the following 16 professions. Each of these professions has one or more ‘protected titles’. Anyone who uses one of these titles must register with the HCPC. To see the full list of protected titles please see www.hcpc-uk.org/aboutregistration/protectedtitles
Arts therapists
Biomedical scientists
Chiropodists / podiatrists
Clinical scientists
Hearing aid dispensers
Occupational therapists
Operating department practitioners
Practitioner psychologists
Prosthetists / orthotists
Social workers in England
Speech and language therapists

7. The HCPC regulates social workers in England. Social workers in Northern Ireland, Scotland and Wales are separately regulated by the relevant Care Council in that country.

8. Registrants can appeal the panel’s decision. Appeals are made directly to the High Court in England or Wales, the Court of Session in Scotland or the High Court of Justice in Northern Ireland. Appeals must be made within 28 days of when the Notice of Decision and Order is served. The Panel’s order does not take effect until the appeal period has expired or the appeal has concluded.