Mrs Diane-Marie Banks

As a registered Hearing Aid Dispenser (HAD02821) your fitness to practise is impaired
by reason of misconduct and/or lack of competence. In that:

1. Between 23 July 2017 and 17 August 2020 you performed pure-tone audiometry
which was not compliant with the relevant British Society of Audiology
recommended procedure in respect of Service Users in Schedule A.

2. Between 23 July 2017 and 17 August 2020 you fabricated audiograms for Service
Users in Schedule A.

3. Between 17 July 2017 and 17 August 2020 you provided inadequate or incorrect
hearing aids to Service Users in Schedule B.

4. On or around 15 December 2019 you did not manage Service User 13’s
earfittings effectively.

5. Between 4 April 2017 and 14 May 2020 you did not take adequate aural
impressions for new earmoulds for earplugs and/or hearing aids for Service User
12, 13, 14 and 20.

6. Between 2 May 2017 and 20 March 2020 you did not make appropriate onward
referrals for Service Users 1, 4, 8, 10, 21 and 24 in order for them to obtain further
medical investigation, diagnosis and/or treatment.

7. Your conduct at particular 2 was dishonest.

8. The matters set out in particulars 1, 2, 3, 4, 5, 6 and/or 7 above constitute
misconduct and/or lack of competence.

9. By reason of your misconduct and/or lack of competence your fitness to practise
is impaired