Diane-Marie Banks

The following Allegation was considered by a panel of the Conduct and Competence Committee at a substantive hearing on 15 – 24 April 2024.

As a registered Hearing Aid Dispenser (HAD02821) your fitness to practise is impaired by reason of misconduct and/or lack of competence. In that:

1. Between 23 July 2017 and 17 August 2020 you performed pure-tone audiometry which was not compliant with the relevant British Society of Audiology recommended procedure in respect of Service Users in Schedule A.

2. Between 23 July 2017 and 17 August 2020 you fabricated audiograms for Service Users in Schedule B.

3. Between 17 July 2017 and 17 August 2020 you provided inadequate or incorrect hearing aids to Service Users in Schedule C.

4. On or around 15 December 2019 you did not manage Service User 13’s ear fittings effectively.

5. Between 4 April 2017 and 14 May 2020 you did not take adequate aural impressions for new earmoulds for earplugs and/or hearing aids for Service User 20.

6. Between 2 May 2017 and 20 March 2020 you did not make appropriate onward referrals for Service Users 1, 4, 8, 21 and 24 in order for them to obtain further medical investigation, diagnosis and/or treatment.

7. Your conduct at particular 2 was dishonest.

8. The matters set out in particulars 1, 2, 3, 4, 5, 6 and/or 7 above constitute misconduct and/or lack of competence.

9. By reason of your misconduct and/or lack of competence your fitness to practise is impaired.

Schedule A
Service User 1
Service User 2
Service User 3
Service User 4
Service User 5
Service User 6
Service User 7
Service User 8
Service User 10
Service User 16
Service User 24

Schedule B
Service User 1
Service User 2
Service User 3
Service User 4
Service User 5
Service User 6
Service User 7
Service User 8
Service User 16
Service User 24

Schedule C
Service User 1
Service User 2
Service User 3
Service User 4
Service User 6
Service User 7
Service User 16
Service User 19
Service User 21
Service User 24